- The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be delivered or released. Once a non-returnable deposit has been received by us we will confirm in writing your order and any details relating to. Our acceptance of your order brings into existence a legally binding contract between us.
- Ingredients
All our ingredients are of the highest quality.
All fruit cakes used contain nuts, or traces of nuts or nut oil.
Sponge, flavoured and chocolate cakes are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used. Please advise if you have food allergies, all our cakes may contain nuts, gluten, eggs and milk. We cannot guarantee nut free.
- Storage
Sugar paste (the soft icing covering the cake) is not to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.
- Orders
Any cake ordered from a picture or photo of a cake produced by any other cake maker, can only be reproduced by Mama Cakes as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.
- Deposits
We require a 50% deposit on placement of your order for all of our cakes and cupcakes. The deposit secures the date of your event, until a deposit is paid no date will be confirmed and this date could be released to another customer, any deposits paid will be deducted from the final balance payable. Deposits are non-returnable.
- Final Balance Payments
No cakes will be released until the final balance has been paid directly to Claire Houghton-Byers at Mama Cakes.
- Cancellation
Deposits are non-returnable and non-transferable. All cancellations must be submitted in writing by registered post a minimum of 7 days before the event date stated on the order form, it is the responsibility of the customer to ensure receipt of the cancellation. On receipt of the cancellation you will be sent confirmation and information of any amounts due at the cancellation date, which will be the full amount if less than 7 days before the event, these amounts must be paid within 7 days of confirmation letter, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.
- Viewing
Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible.
- Disputes
If for any reason you are not satisfied with your order please contact Mama Cakes in writing within 48 hours of receiving your order. Any refund given for disputes regarding a cake design or production of a design are completely at the discretion of Mama Cakes and are not automatic. Full refunds will never be given for any cake, which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.
- Pickup / Delivery
Cakes will be delivered and set up subject to availability and at an additional cost, any arrangements for delivery may be subject to change, however prior notice will be given where possible. If your cake is delivered at the agreed time and specified place and a responsible adult is unavailable to receive the order, we will take all goods back to Mama Cakes studio at Corby Hill Carlisle, alternative arrangements can be made at an additional cost and full amount will still be charged to you
Deliveries are strictly between 10am-4pm Monday-Saturday excluding public holidays and bank holidays.
Cakes are to be collected from our premises at a prearranged time and date only.
Should the client wish to deliver their cake themselves, Mama Cakes cannot be held responsible for any damage cause to the cake in transit during delivery. We cannot take responsibility for any damage cause to your cake while it is in your hands or the possession of the venue.
- Publication
From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by Mama Cakes For All Occasions for publication at a later date.
- Return of Hired Equipment
Deposits are taken for all equipment. All equipment must be returned within 3 days of the event date (unless alternative arrangements have been agreed prior to your celebrations in writing) or extra charges may be levied to cover hire costs. Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement.
- Changes to your order
Keep us informed of any changes and amendments to your order as soon as they happen, in writing is preferred and we will try to accommodate your wishes, however it is not always possible depending on timescales. Changes to your order could result in additional costs, which will be agreed with you in writing.
- Alterations
Whilst we endeavour to make and design your cake to the agreed specification, there are at times last minute alterations are needed to be made to enhance the appearance of the design this could be carried out using different materials or repositioning flowers, etc. Please be aware that these alterations could be done without prior consultation.
If you have any questions regarding any of our terms and conditions, please do not hesitate to call us and we would be delighted to help. Email hello@mamacakes.co.uk or telephone 07850287186.
